Returns & Exchanges

We recognize how important the fit of your boots is and we try to make returns and exchanges as easy as possible.

• Items purchased from www.crispiusa.com within 30 days of receiving the product.
• Boots may be returned if they have not been worn outside and are in new condition with no creases, scuffs, dirt, or debris on the boot or soles.
• Use the free return label from inside the original shipping box and place it over the original shipping label. (Free return labels are only for US customers. Labels are only provided for orders containing boots)
• Do not use the orange CRISPI® boot box as the shipping box.

For all purchases made through Guidefitter, please work directly with Guidefitter to complete your return. Guidefitter does not cover the cost of a return label.

• Using the CRISPI® packing slip, write what size you wish to exchange for.
• Put the packing slip back into the shipping box on top of the CRISPI® boot box.
• Use the free return label from inside the original shipping box and place it over the original shipping label. (Free return labels are only for US customers. Labels are only provided for orders containing boots)
• Do not use the orange CRISPI® boot box as the shipping box.

• For orders exchanged more than two times, CRISPI® will charge standard ground shipping prior to processing any additional exchanges.

• Using the CRISPI® packing slip write 'Returning for Refund'.
• Include the noted packing slip in the shipping box on top of the CRISPI® returning boot box.
• Use the free return label from inside the original shipping box and place it over the original shipping label. (Free return labels are only for US customers. Labels are only provided for orders containing boots)
• Do not use the orange CRISPI® boot box as the shipping box.
• Shipping charges are non-refundable.
• Refunds will be issued to the original method of payment. Please allow 1-3 business days for the funds to be processed.

Important Note: Please try on boots indoors with the socks and or insoles you intend on using in the field. Once the boots are worn outside and the tags are removed they will not be accepted as a return, exchange, or a refund. Fit is not considered a warranty defect by CRISPI® or by our dealers.

If you have any questions or concerns, please don't hesitate to reach out to our customer experience team